FAQs
All frequently asked questions, categorized by general support topics and products.
Quick answers to common support and access questions.
- Open CreateCtrl Help to find user documentation, guides, and troubleshooting steps.
- If you are already a customer and have a ClickUp login, you can contact us directly there.
- Use the TeamViewer option on this page and we will guide you through a secure remote session.
- Please include your company name, affected product, a short issue description, and screenshots if possible.
- Our team usually responds within one business day, depending on request volume and urgency.
How can I access CreateCtrl Help?
Who can contact support via ClickUp?
How do I request remote maintenance?
What information should I include in my request?
How quickly will we get a response?
FREQUENTLY ASKED QUESTIONS
- Our VOD app is suitable for anyone who wants to schedule their nonlinear content quickly and flexibly for different VOD platforms.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Use Assets to easily manage your materials and License App to keep track of contracts and licenses.
- Our VOD app is compatible with the Swisscom VOD Export interface. There are also a variety of Connect interfaces, such as Amazon, Apple, Telekom, Vodafone and many more.
- Any number of users can work in the VOD app at the same time.
- You can decide which platforms you want to record with VOD. Our app is designed to meet individual customer requirements.
Who is VOD suitable for?
Do you offer the VOD app as software as a service?
What other apps can help me with the planning process?
Which interfaces is VOD compatible with?
How many users can work in VOD at the same time?
Which platforms can be used with the VOD app?
FREQUENTLY ASKED QUESTIONS
- Our app Programmer supports program planners as well as advertisers in their daily work.
- Programmer can be used to schedule various advertising sleeves, such as pre-event, inter-event, and post-event advertising. Additionally, advertising schemes for individual channels are available.
- You can schedule all content with Programmer such as series, versions, episodes from sports as well as fiction as well as live broadcast.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Programmer is compatible with the following interfaces: Connect HMS, Connect Goldbach, Struppi.TV.
- Any number of users can work in Programmer at the same time.
- Use our Content app for metadata management. Our Planner app will help you with your broadcast planning. With Assets you can conveniently manage your materials and the License App is used for license organization.
Who is Programmer suitable for?
Can I create advertising envelopes in Programmer?
What content can I schedule with Programmer?
Do you offer the Programmer app as software as a service?
What interfaces is Programmer compatible with?
How many users can work in Programmer at the same time?
What other apps can support me in the planning process?
FREQUENTLY ASKED QUESTIONS
- Our app Planner supports broadcast planners in their daily work.
- You can either schedule your advertising directly or import it via an external service provider.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Our app Programmer will help you with your program planning. With Assets you can conveniently manage your materials and the License App is used for license organization.
- Planner is compatible with a number of interfaces, such as: Connect EMA, Connect HMS, Connect Goldbach.
- Any number of users can work in Planner at the same time.
Who is Planner suitable for?
How can I schedule my advertising with Planner?
Do you offer the Planner app as software as a service?
What other apps can help me with the planning process?
What interfaces is Planner compatible with?
How many users can work in Planner at the same time?
FREQUENTLY ASKED QUESTIONS
- Our Content app supports program and broadcast schedulers so they can create and manage all their metadata for movies and series.
- Effortlessly enter relevant data such as titles, texts, length, parental controls, genre, contributors, languages, ratings and much more for your programs.
- Yes, you can! Easily create promotional elements to announce your own content or run ads. Also, specify the time periods for which the elements will be used and when you want to schedule them.
- Any number of users can work in the Content App at the same time.
- Yes, with the support of our centralized CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- In addition to Content, use our two apps Programmer and Planner to help you with your program and broadcast planning. With Assets, you can easily manage your materials and keep track of contracts and licenses via the License App.
- With our Rest API, you can easily read and write your data.
Who is Content suitable for?
What metadata can I create in the Content app?
Can I create promotional elements for my series and movies?
How many users can work in Content at the same time?
Do you offer the Content App as software as a service?
What other apps can help me with the planning process?
Which interfaces is the Content App compatible with?
FREQUENTLY ASKED QUESTIONS
- Our License app is suitable for anyone who wants to easily store and manage their contracts and licenses in one place.
- In License, you can enter all contracts and licenses for the content that you have previously created in the Content App. You can also add basic contract data such as name, date, type, status, properties, and much more.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. The VOD app will help you plan your programming for your streaming platforms.
- Any number of users can work in License at the same time.
- Transfer financial data to your accounting department for recorded contracts and licenses.
Who is License suitable for?
What data can I store in License?
Do you offer the License App as a Software as a Service?
What other apps can help me with the planning process?
How many users can work in License at the same time?
What interfaces is License compatible with?
FREQUENTLY ASKED QUESTIONS
- Assets is suitable for anyone who wants to store and manage all their assets such as videos, images, or audio files in one place.
- In addition to uploading and managing assets, you can also effortlessly schedule commercial breaks for your content. The integrated ad cut feature allows you to easily edit your ad cut. In addition, you can add content-oriented markers (e.g., for parental control information) to your content.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- The Assets App is part of our SaaS product portfolio, and all uploaded media is uploaded to the CreateCtrl Cloud.
- Use our Content app for metadata management. Our App Programmer will help you with your program planning and Shield can be used to classify content relevant to minors.
- Any number of users can work in Assets at the same time.
- For uploading assets, various MAM systems can be integrated or URLs to service interfaces can be stored.
Who is Assets suitable for?
What features are available to me in Assets?
Do you offer the Assets app as software as a service?
Where will my assets be uploaded?
What other apps can help me with the planning process?
How many users can work in Assets at the same time?
What interfaces is Assets compatible with?
FREQUENTLY ASKED QUESTIONS
- Our Forecast app helps program editors plan their content for the longer term.
- Get an overview of your program needs and how best to use your program for the next year. Use the flexible time matrix to create different planning scenarios for your TV and streaming channels and get a better overview of future program times.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Use Assets to easily manage your materials and License App to keep track of contracts and licenses.
- Any number of users can work in Forecast at the same time.
- The following interfaces are compatible with our Forecast app: VOD, Programmer, Content, License.
Who is Forecast for?
How can the flexible time matrix in Forecast help me?
Do you offer the Forecast App as Software as a Service?
What other apps can help me with the planning process?
How many users can work in Forecast at the same time?
Which interfaces is Forecast compatible with?
FREQUENTLY ASKED QUESTIONS
- Shield is for anyone who wants to classify content relevant to minors quickly and easily and minimize time-consuming and repetitive routines during the classification process.
- To obtain age ratings, you create a one-time matrix with review criteria for your evaluation by points. This allows you to screen your content in a relaxed and effortless manner.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Our App Programmer will help you with your program planning, and Assets will let you put all your assets in one place in no time.
- Any number of users can work in Shield at the same time.
- Shield is compatible with the FSF (Freiwillige Selbstkontrolle Fernsehen).
Who is Shield suitable for?
How do I obtain age ratings?
Do you offer the Shield app as software as a service?
What other apps can help me with the planning process?
How many users can work in Shield at the same time?
What interfaces is Shield compatible with?
FREQUENTLY ASKED QUESTIONS
- Campaigns supports anyone who wants to easily schedule cross-station campaigns as well as trailers.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Our app Programmer will help you with your program planning. Assets allows you to conveniently manage your materials and the License App is used for license organization.
- Campaigns is compatible with the Connect Planner interface.
- Any number of users can work in Campaigns at the same time.
Who is Campaigns suitable for?
Do you offer the Campaigns app as software as a service?
What other apps can help me with the planning process?
What interfaces is Campaigns compatible with?
How many users can work in Campaigns at the same time?
FREQUENTLY ASKED QUESTIONS
- Topics is suitable for those who want to plan, manage and cross-media publish their content together with their editorial team.
- You can create your own topics either from the feed provided or manually. This gives you the option of using your own events or linear channels as a source, independently of the suggested content.
- You can easily publish your stories on different platforms: X, Facebook, LinkedIn, YouTube, and CMS systems (integration required).
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Our Teamer app offers different planning calendars for important events. Furthermore, our app Programmer can support you in your program planning.
- Any number of users can work in Topics at the same time.
Who is Topics suitable for?
How can I create topics in the Topics app?
On which platforms can I publish my stories?
Do you offer the Topics app as software as a service?
What other apps can help me with the planning process?
How many users can work in Topics at the same time?
FREQUENTLY ASKED QUESTIONS
- Teamer is great for anyone who wants to plan important events around their program inventory and needs an easy way to share information with their departments.
- Teamer can be used to prepare events for projects, linear slots, and time-related events. There are several types of events available to you.
- Yes, with the support of our central CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use both our Programmer and Planner apps to help you with your program and broadcast planning. Furthermore, Topics helps you plan, manage and cross-media publish all your topics.
- Any number of users can work in the Teamer app at the same time.
- Teamer is compatible with the following apps: Programmer, VOD, Forecast, Topics.
Who is Teamer suitable for?
What types of events can I schedule in Teamer?
Do you offer the Teamer app as software as a service?
What other apps can help me with the planning process?
How many users can work in Teamer at the same time?
With which interfaces is Teamer compatible?
FREQUENTLY ASKED QUESTIONS
- Our Sport app supports everyone who includes mostly sports programs in their schedule.
- Whether it's soccer, tennis, basketball, American soccer or swimming — with the Sport app you have a comprehensive range of individual and team sports that you can expand with competitions, participants and much more.
- Yes, with the support of our centralized CreateCtrl Cloud AWS, you can easily use all our apps as SaaS.
- Use our Content app for metadata management. Our two apps Programmer as well as Planner will support you in your program as well as broadcast planning. Furthermore, Assets allows you to conveniently manage your materials and the License App is used for license organization.
- Any number of users can work in Sport at the same time.