Privacy Policy of the CreateCtrl AG

Thank you for your interest in our service.

The following passages provide you with detailed information about our policies for the data protection and why we collect data and how we protect it.

Article 12 of the General Data Protection Regulation (GDPR) states that the controller shall take appropriate measures to provide any information relating to processing data in a way its

In order to maintain a high level of data protection as well as the faith of our customers we considered those measures and adapted our data protection policy.

Visiting & Using our Webpage

You can visit our website without providing us any personal data.

During your visit of our webpage, it is possible that we will store automatically specific types of data (e.g. cookies). The following passages will give specific information about this topic.


Our webpage uses cookies in order to make our website more attractive for visitors and to enable the use of certain functions. Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third party to recognize you and make your next visit easier and the service more useful to you.

Cookies can have a unique Cookie-ID, which consists out of a string. Webpages and servers can be assigned to the specific web browser by storage. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages or use the preferences of your web browser. Our webpage informs you about the use of cookies on your first visit and gives you the chance to agree to their processing or read our data protection policy.

The temporary storage or process of cookies is based on Art. 6 (1) lit f GDPR. The data is not stored consistently.

Log files of the website

Our webpage or the host of the webpage processes data in so-called log files. This type of data is used solely to ensure an operation of our webpage without any troubleshooting and improves our offers.

The following data will be protocolled:

We use this data for statistical analysis and to improve our webpage.

CreateCtrl AG reserves to analyse the log-files if indications suggest an unlawful use of our webpage.

The temporary storage or process of log-files is based on Art. 6 (1) lit f GDPR. This data is not stored consistently.

Linking to other sites

Our webpage may contain links to sites operated by third parties whose policies regarding the handling of personal information may differ from us. We cannot be responsible for the information handling practices of these other websites. These linked websites have separate and independent privacy statements, notices and terms of use. We cannot take responsibility for the processing of data by third parties.

Remote maintenance

As a service, customers are able to use a remote maintenance on our webpage. We are using TeamViewer for this service. If TeamViewer will be conducted in the process of this service you are automatically agree to their terms and conditions as well as their End-User License Agreement

You can look at their privacy policy or send your specific question about their data privacy policy

Guarantee of data processing

In order to guarantee a safe data processing, we concluded data processing agreements with all controllers within the meaning of Art. 28 GDPR. The contracts have been reviewed whether they meet the prevailing standards of the GDPR. In addition, we implemented technical measures for safe data processing. The signed contracts are becoming valid after May 25th 2018.

Social Media

We are using the social media platform Facebook in order to inform our customers about news and updates regarding our company. While using or visiting our platform it is possible that data will be processed outside EU borders. Additionally it could be possible that data will be used for the purpose of market research or advertising.

The legal basis for processing the data from our platform is based on Art. 6 (1) lit. f GDPR. In this case, our interest persists in enforcing and resisting rights as well as communicating with our customers. If the users have to give consent in order to process their personal data, the legal basis is Art. 6 (1) lit. a GDPR (given consent to the processing)

Further information about the process and purpose of collecting and using personal data by the given social media platform as well as the rights of concerned people can be found here:

For information requests or enforcement of rights we highly recommend to contact Facebook directly. Neither can we access your data nor are we able to take actions.

Collection of personal data

By using the contact form on our webpage or the customer area, personal data will be compiled and saved.

The following paragraphs providing an overview of why we compile the data and how we are using it.